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Warranty Policy
1. Warranty Claim Requirements
- Warranty durations may include 7 days, 3 months, 6 months, 12 months, 18 months, or 24 months.
- Original product box and purchase cash memo are mandatory for any warranty claim.
- Claims without the original box and cash memo will not be accepted under any circumstances.
2. Expired Warranty
No warranty service will be provided once the warranty period has expired.
3. Applicable Warranty Conditions
- Warranty covers only factory defects or manufacturing issues.
- Damages caused by misuse—such as breakage, burning, water damage, or external physical damage—are not covered under warranty.
4. Product Submission for Warranty
- Customers may submit products directly to our warehouse or send them via courier at their own expense.
- Shei Tech will not be responsible for any costs in such cases.
5. Repair or Replacement Process
- If repair is possible under warranty, the product will be repaired and returned.
- If repair is not possible, a one-time replacement will be provided.
- After replacement, the warranty will be considered fully concluded for that product.
6. 7-Day Replacement Warranty
- To be eligible, the product must be in brand-new condition.
- Products with signs of use—such as scratches, dents, or marks—will not qualify for replacement.
7. Note
- Products once sold are not returnable unless a valid warranty issue exists.
- We strongly encourage customers to research and understand the product thoroughly before placing an order.
